Online Access Free ITSM20F.EN Exam Questions

One of the activities of Release and deployment management involves testing and Release acceptance.
When can Release management start with implementation planning?

• A.As soon as the technicians have tested the Release and no adverse impact of this Release is expected in the rest of theIT infrastructure.
• B.As soon as Change management has approved the Release.
• C.As soon as the users have tested the Release.
• D.As soon as the documentation for managing and supporting the Release is also complete and up to date.

When improving the IT Service Management system, what needs to be considered to ensure ongoing compliance with the service provider's corporate objectives / requirements?

• A.The budget available to Human Resources
• B.A competitor's process management system
• C.Any standards defined by the company itself
• D.The time to update the process documentation

What is the contribution of Availability Management to the Service Level Management process?

• A.Availability Management acts in consultation with users to determine the availability of IT services.
• B.Availability Management ensures that a Service Level Agreement (SLA) is available for all users.
• C.Availability Management provides information about the availability of the services being provided.
• D.Availability Management supplies data about the availability requirements of users.

Input from other Service Management processes is required to keep the IT service continuity plan current Which process has the most to contribute?

• A.Change management
• B.Problem management
• C.Financial management for IT services
• D.Availability management

Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?

• A.Management for IT Services
• B.Capacity Management Financial
• C.IT Service Continuity Management
• D.Availability Management