Online Access Free ITSM20F Exam Questions

What has to be included in a well defined process?

• A.Expected outcomes
• B.Timelines
• C.Statistical support
• D.Functions

Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?

• A.Availability Management
• B.Management for IT Services
• C.Capacity Management Financial
• D.IT Service Continuity Management

Different types of events are reported to the Service Desk. Which event is an incident?

• A.Information about the rollout of a specific application
• B.A report that the printer is not working
• C.A request for the installation of a new bookkeeping package
• D.A notification that a new toner cartridge has just been installed in a printer

What is a Configuration Baseline?

• A.A benchmark of the service provider's capability
• B.A configuration audit report
• C.A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
• D.The change requests allocated to a release

A Change leads to a modification of an IT element.
Which of the following terms best describes the element being modified?

• A.A Configuration Item
• B.A developed application
• C.A Service
• D.A deployed infrastructure