Online Access Free ITSM20F Exam Questions

In the context of standards, what does the term "conformity" stand for?

• A.Compliance with a requirement
• B.Quality Management System certification by an approved body
• C.Verification of supplier certification
• D.Alignment of an audit nonconformity report to a re-audit report

A Release policy needs to be documented and agreed. What must be included in the Release policy?

• A.the frequency and type of Releases
• B.the Release dates
• C.Releases Requests For Change (RFCs)
• D.an analysis of the success or failure of

Deming proposed a system of continuous improvement.
Which four activities does this system involve?

• A.Plan. Do. Check and Act
• B.Plan. Do. Evaluate and Act
• C.Plan. Perform. Audit and Improve
• D.Plan. Perform. Evaluate and Act

Which statement below is not a purpose of Supplier Management procedures?

• A.That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider
• B.That the suppliers understand their obligation to the Service Provider
• C.That information on the performance of all suppliers can be observed and acted upon
• D.That business transactions between all parties are recorded

Which of the following activities in the Problem Management process is related to the Change Management process?

• A.classifying Problems
• B.investigating a solution
• C.correcting Problems
• D.identifying Problems