Online Access Free ITSM20F Exam Questions

Which statement with regard to Information Security Management is true?

• A.Security Incidents shall only be reported and recorded if they affect more than one user
• B.Information Security Management to specifically focus on managing Information Security effective within all information systems.
• C.Security Incidents need to be reported and recorded immediately in line with the Problem Management procedure.
• D.Management with appropriate authority shall approve an Information Security policy.

When improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service provider's corporate objectives / requirements?

• A.The budget available to Human Resources
• B.A competitor's process management system
• C.Any standards defined by the company itself
• D.The time to update the process documentation

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

• A.Problem Management
• B.Incident Management
• C.Level Management
• D.Service Desk Service

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

• A.Information security management
• B.Incident management
• C.Release management
• D.Capacity management

What is used for the assessment of maturity of organizations?

• A.MOF
• B.ITIL@
• C.CMMI@
• D.CobIT