Online Access Free ITSM20FB Exam Questions

What is the contribution of Availability Management to the Service Level Management process?

• A.Availability Management ensures that a Service Level Agreement (SLA) is available for all users.
• B.Availability Management provides information about the availability of the services being provided.
• C.Availability Management supplies data about the availability requirements of users.
• D.Availability Management acts in consultation with users to determine the availability of IT services.

Which process is responsible for registering the relationships within the IT infrastructure?

• A.Change Management
• B.Release Management
• C.Configuration Management
• D.Asset Management

Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?

• A.Management for IT Services
• B.IT Service Continuity Management
• C.Capacity Management Financial
• D.Availability Management

What would increase the amount of detail in the Configuration Management Database (CMDB)?

• A.Increasing the use of the CMDB
• B.Increasing the number of records in the CMDB
• C.Increasing the scope of the CMDB
• D.Increasing the number of attributes of each Configuration Item (CI) in the CMDB

What is the objective of the Security Management process?

• A.to manage information security effectively relating to the financial administration of service activities
• B.to manage information security effectively for critical services only
• C.to manage information security effectively for IT staff
• D.to manage information security effectively within all service activities