Online Access Free MOFF.EN Exam Questions

Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure that the key operational knowledge remains current and accessible to all members of the operations staff?

• A.Service Level Agreement (SLA)
• B.Release Management
• C.Workforce Management
• D.Operations Review

For which Service Management Function (SMF) can detailed guidance be found in ITIL ?

• A.System Management
• B.Workforce Management
• C.Service Desk
• D.Directory Services Administration

Which of the following Team Role Clusters takes part in the Changing Quadrant of the Process Model?

• A.the Service Role Cluster
• B.the Security Role Cluster
• C.the Release Role Cluster
• D.the Operations Role Cluster

What is the function of the Team Role Clusters?

• A.They represent the Process Model quadrants.
• B.They function as individual units within the IT organization.
• C.They provide an organizational chart for IT operations.
• D.They represent functional roles within the IT organization.

Which of the following is one of the principles that the MOF Process Model addresses to assist the support and delivery of services?

• A.Structured architecture
• B.Cost management
• C.Strong teams
• D.Portfolio management