Online Access Free MOFF.EN Exam Questions

What ITIL process maps to the Changing Quadrant?

• A.Configuration Management
• B.Security Administration
• C.Incident Management
• D.Service Level Management

Which of the following is a Role Cluster in the MOF Team Model?

• A.The Changing Role Cluster
• B.The Risk Management Role Cluster
• C.The Partner Role Cluster
• D.The SLA Review Role Cluster

In what way does Capacity Management contribute to improving IT Service Management?

• A.By preventing interruptions to IT services as well as recovering services after an interruption occurs
• B.By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs)
• C.By planning the implementation of business requirements for IT Services so they are in place when the business needs them
• D.By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service

Which of the following is not a primary guideline for the MOF Team Model?

• A.effectively responding to genuine business needs and demands
• B.utilizing IT automation and knowledge management tools
• C.building strong synergistic, virtual teams
• D.providing great customer service

Which of the following Service Management Functions (SMFs) belongs to the Operating Quadrant?

• A.Service Desk
• B.Infrastructure Engineering
• C.Service Monitoring and Control
• D.Workforce Management