Online Access Free SIAMF Exam Questions

It is important to consider culture in any transition SIAM.
What is a challenge related to a culture of collaboration and cooperation?

• A.ensuring that service targets for each service provider are the same
• B.designing a common template for reporting
• C.agreeing a standard approach for prioritizing incidents
• D.service providers bypassing the service integrator

In which stage of the SIAM roadmap should an organization start tocreate their business case for SIAM?

• A.Run and Improve
• B.Plan and Build
• C.Implement
• D.Discovery and Strategy

What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?

• A.ongoing organizational change management
• B.produce the outline business case
• C.appoint the service integrator
• D.operate governance structures

Which process ensures that service performance meets agreedrequirements?

• A.service level management
• B.change management
• C.project management
• D.incident management

What is an example of an end-to-end service measurement?

• A.percentage of SLA targets met by one of the external service providers
• B.average call pickup time at the service desk (in seconds)
• C.percentage of service downtime related tofailed changes
• D.average availability of an application