Online Access Free SIAMF Exam Questions

It is important to consider culture in any transition SIAM.
What is a challenge related to a culture of collaboration and cooperation?

• A.agreeing a standard approach for prioritizing incidents
• B.service providers bypassing the service integrator
• C.designing a common template for reporting
• D.ensuring that service targets for each service provider are the same

What is an objectiveof the Run and Improve stage of the SIAM roadmap?

• A.design processes
• B.implement processes
• C.manage processes

What is one of the activities of the Plan and Build Stage of the SIAM roadmap?

• A.produce the outline business case
• B.design the detailed SIAM model
• C.transition to the approved SIAM model
• D.ongoing organizational change management

What is an example of an end-to-end service measurement?

• A.average availability of an application
• B.average call pickup time at the service desk (in seconds)
• C.percentage of SLA targets met by one of the external service providers
• D.percentage of service downtime related tofailed changes

The service desk for a particular SIAM ecosystem is provided by an internal service provider.
Who is responsible for managing the performance of the service desk against their service targets?

• A.customer organization
• B.internal service provider
• C.service integrator
• D.retained capabilities