Online Access Free SIAMP Exam Questions

The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy.
This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board.
What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?

• A.Delay the implementation of the strategy until the ZYXUK Management Board has formally approved it
• B.Ensure that each ZYXUK Management Board member is teamed with a member of the strategy team they know
• C.Ensure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy
• D.Provide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced

ZYX has used a phased approach for implementing the SIAM model
-ZYXS is the service integrator and provides the service desk for the SIAM ecosystem
-NETSCO had all network services transitioned to them
-OUTSCO has been selected to provide hosting services
The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.
The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented What approach should be taken to resolve incidents and problems caused by the transition of services?

• A.Complete the transition over a weekend when the number of people using the services will be low
• B.Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes
• C.Establish a data room containing all information about the services so that facts and data can be quickly checked
• D.Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO

The ZYXS IT Director has proposed to the CIO that ZYXS should be the service integrator in the new SIAM model. The CIO wants to validate if the necessary capabilities exist in ZYXS. The CIO has asked SIAMRUS to perform the assessment.
What is the first activity that SIAMRUS should carry out?

• A.Identify and then map the stakeholders, process owners and managers for all services across ZYX
• B.Assess the existing capabilities of each team in ZYXS and determine if they are at the required maturity
• C.Compare the ZYXS service integration capabilities with the SIAM objectives and the target SIAM model
• D.Prepare a heat map to provide a graphical summary of capabilities and show it to the CIO

ZYX has decided to create an internal service provider for application development and support This new service provider is formed by merging relevant staff from every ZYX company with the necessary capabilities and skills.
This internal service provider will operate from multiple locations, which enables the provision of year-round
24-hour support.
A capability framework for application development and support is drawn up for the new internal service provider What will the development of the capability framework help to address?

• A.Understand the boundaries and interactions with other service providers
• B.Establish a process forum for application development and support
• C.Support effective working between staff in the different locations
• D.Map skill levels for application development and support roles

What is unlikely to be included in the outline business case for NEWGEN?

• A.Measurements of benefits
• B.Boundanes of responsibilities
• C.Procedures from internal providers
• D.Proposed future services