Online Access Free SIAMP Exam Questions

-ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.
-All other service providers with rolling contracts will continue to provide their services
-The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
-The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

• A.All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset
• B.All service providers use their own toolsets and integration will be achieved through re-keying
• C.All service providers use the OUTSCO toolset within six months after transitioning to SIAM
• D.All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.

ZYX has decided to create an internal service provider for application development and support This new service provider is formed by merging relevant staff from every ZYX company with the necessary capabilities and skills.
This internal service provider will operate from multiple locations, which enables the provision of year-round
24-hour support.
A capability framework for application development and support is drawn up for the new internal service provider What will the development of the capability framework help to address?

• A.Map skill levels for application development and support roles
• B.Support effective working between staff in the different locations
• C.Understand the boundaries and interactions with other service providers
• D.Establish a process forum for application development and support

The CEO has asked SIAMRUS to assist in the Discovery and Strategy stage. Given this stage, SIAMRUS is not appointed as the service integrator yet. The first task assigned to SIAMRUS is to analyze the current ZYX services and service providers.
OUTSCO has refused to provide any information to SIAMRUS because they are a competitor SIAMRUS still needs information to create a baseline assessment What is the best approach for SIAMRUS to get the necessary information about OUTSCO and its services'?

• A.Review the OUTSCO contract and performance reports with the ZYXUK service delivery managers
• B.Analyze the current and historic OUTSCO related incidents recorded in the ZYXS service desk tool
• C.Rely on the analysis of services and providers included in the report prepared by the CIO
• D.Ask the ZYXH contract governance team to formally instruct OUTSCO to provide the information

ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement Which is the best metric?

• A.Number of normal changes not recorded by the service provider
• B.Percentage of approved changes achieving the stated outcomes
• C.Consistent achievement of high-quality service provider changes
• D.Amount of changes not submitted to the CAT on-time

The CIO is about to establish a project to transition ZYX to a SIAM operating model.
Which are the most important governance requirements to initially focus on, given the situation of ZYX?

• A.At this point in planning the transition project, the most important area for the CIO to focus on is strategic planning This includes building the SIAM business case reviewing legal requirements, identifying strategic nsks and ensuring a robust control structure is in place
• B.Before initiating the transition project designing and completing a detailed tooling strategy is critical for ZYX. This will help ZYX to select the service integrator and the service providers and will ensure a smooth onboarding of service providers into the integrated solution
• C.The first task for the CIO is to establish governance over service levels and key performance indicators This will ensure that all contracts and agreements with SIAMRUS and the service providers are in place before transitioning to the SIAM operating model
• D.in order to ensure a smooth transition to the SIAM operating model, the CIO must focus on mitigating risks such as the ownership of tools, processes and data This is in order to prevent any loss of knowledge and skills as service providers are replaced