Online Access Free SIAMP Exam Questions

One year ago. OUTSCO was appointed as the service integrator for ZYX. ZYXH provides the retained capabilities.
After a year of operating the SIAM model, OUTSCO has noticed that the 99 5% availability service level target for NEWBNK has been consistently overachieved by 0.4% every month.
In order to provide better value to ZYX and to challenge the service providers in their delivery, ZYXH would like to increase the availability target to 99 9% as soon as possible.
What is the best way of doing this?

• A.Tell ZYXS. ZYXD and NETSCO that the target is increasing and give them 3 months to make the necessary changes
• B.Ascertain the cost of the change from ZYXS, ZYXD and NETSCO and base the decision to proceed on a cost-benefit analysis
• C.Hold a meeting with ZYXS to discuss the feasibility of the increase and base the decision to change the target on their views
• D.Send an e-mail from OUTSCO to all service providers that the NEWBNK availability target is going to increase with immediate effect

Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.
The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model What is the best course of action?

• A.Ask the service integrator after they are appointed to create customized role profiles.
• B.-Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem
• C.Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem
• D.. Have the staff do assessments based on generic role profiles from a framework - Fire those staff from the original organization that are lacking SIAM skills
• E.Determine which staff has the right capabilities for their new role
• F.Create a framework for generic role profiles for the retained capabilities

The CEO of ZYX is proposing a big bang approach for the SIAM implementation.
For what reason does the CEO propose this?

• A.ZYX needs to quickly achieve organizational changes in different business units
• B.ZYX would have a clean break from legacy issues including undesirable working practices
• C.ZYX is unwilling to accept the increased risk of a phased implementation
• D.ZYX has a number of smaller contracts ending within the next few months

The implementation of NEWGEN will onboard a number of existing service providers at differing levels of maturity. In addition, there will be new services (such as NEWBNK) and service providers (such as those to support planned expansion in the Asia Pacific region).
What would be the most advantageous approach to onboarding?

• A.Review the incident history for current service providers and prioritize transition based onthe volume of incidents with their services in order to quickly improve service quality Add new service providers as required by the expansion
• B.Transition the most mature service providers using a simplified approach as they will be more able to adapt to SIAM Onboard new service providers to take advantage of the Greenfield opportunity they represent Finally onboard the least mature
• C.Prioritize the transition of the least mature service providers in order to maximize an early realization of benefits Delay adding new service providers until the SIAM model is well established to avoid any disruption to the plan.
• D.Create a standard onboarding approach for all service providers Apply this approach as contracts are renewed created., or extended Use service criticality and an impact assessment to determine the best sequence for onboarding

The outline SIAM model has been determined.
-ZYXS will be the service integrator
-The development teams from ZYXS and ZYXUK will merge to provide application development and support services
-OUTSCO will provide a centralized service desk the wide area network and local area networks
-ZYXD will provide hosting services
-MAILSCO will provide e-mail services
-MOBSCO will provide desktop support for all users
The strategy is to transfer the current services to these named service providers as the legacy contracts expire The CIO wants to ensure that the tooling strategy supports the corporate strategy What would be the most appropriate tooling strategy*?

• A.The service providp-s .isp the QI .'W.C; tool exr iisivpIv
• B.The service providers use the ZYXS tool exclusively
• C.The service providers and ZYXS interface their tool with OUTSCO
• D.The service providers use the ZYXS tool or use an interface with it