Online Access Free VERISME Exam Questions

What is the advantage of Robotic Process Automation (RPA) in service management processes?

• A.RPA helps in enabling employees to perform more complex tasks.
• B.RPA increases the quality of the produced products as it automates tasks.
• C.RPA automates tasks and therefore will always reduce headcount.
• D.RPA is a manufacturing technique which cannot be used effectively in service management.

How does governance flow through an organization?

• A.Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.
• B.Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.
• C.Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.
• D.Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.

An organization wants to break out of fire-fighting mode and move to the proactive mode.
On which element(s) of the VeriSM model should the focus be first?

• A.Provide and Respond
• B.Governance
• C.Management Mesh
• D.Define and Produce

The Management Mesh can only be built once the organizational governance and service management principles are understood. What else must also be developed before the Mesh is built?

• A.Design specifications
• B.Tactical plans
• C.Strategic plans
• D.Operational plans

How can Agile be used to support service management?

• A.Agile cannot be used as it is a project management-only practice
• B.For building products and services iteratively
• C.To build all service management processes like traditional waterfall projects
• D.For easy acceptance of all service management practices across the entire organization