Online Access Free VERISME Exam Questions

Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?

• A.Knowing social media and what people or situations can influence us
• B.Joining social groups and actively communicating with them
• C.Social content management and using social techniques
• D.Social awareness and relationship management

Which is the objective of service measurement?

• A.To demonstrate compliance with laws, regulations and contractual commitments
• B.To enable the consumer to understand the costs of providing the service
• C.To enable service providers to manage the performance capabilities of underpinning service elements
• D.To quantify and qualify the results or outcomes provided by a service

What steps describe the high-level process for adapting the VeriSM model?

• A.Select the best management practice, focus thereon, and implement it step by step
• B.Define the stakeholders, select the processes, and implement them in the organization
• C.Establish the principles, select a set of practices, create a responsive operating model
• D.Investigate all practices in use, select the best set, and make these mandatory

Which element of the VeriSM model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

• A.Service management principles
• B.Management Mesh
• C.Produce
• D.Define

How can Agile be used to support service management?

• A.To build all service management processes like traditional waterfall projects
• B.For building products and services iteratively
• C.Agile cannot be used as it is a project management-only practice
• D.For easy acceptance of all service management practices across the entire organization