Online Access Free VERISME Exam Questions

Successful expectation management depends on developing a clear vision of what is expected.
How can this clarity be achieved?

• A.Set boundaries and provide a structure for delivery
• B.Ensure that detailed SLA documentation is available
• C.Under-promise and over-deliver
• D.Report achievement against agreed targets

How does governance flow through an organization?

• A.Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.
• B.Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.
• C.Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.
• D.Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.

What is the main reason VeriSM re-defines traditional service management?

• A.VeriSM incorporates new technologies and therefore helps IT departments with digital transformation.
• B.VeriSM divides service management within an organization into separate entities so all entities can work autonomously.
• C.VeriSM regards the entire organization as the service provider with capabilities that work together.
• D.VeriSM focuses on the big picture and does not provide practices for specific organizations.

What is the name of the professional that should have both breadth and depth of knowledge?

• A.I-shaped professional
• B.Service management expert
• C.A-shaped professional
• D.T-shaped professional

What steps describe the high-level process for adapting the VeriSM model?

• A.Establish the principles, select a set of practices, create a responsive operating model
• B.Define the stakeholders, select the processes, and implement them in the organization
• C.Investigate all practices in use, select the best set, and make these mandatory
• D.Select the best management practice, focus thereon, and implement it step by step