Online Access Free VERISME Exam Questions

New technology has led to changes within organizations.
Which is one of these changes?

• A.Services are driven by stable management practices which discourage technology innovation.
• B.Services that rely on traditional rigid management approaches are preferable to organizations.
• C.Services can be delivered from anywhere to anywhere.
• D.Services now undergo a more rigid functional change approach within organizations.

An organization wants to break out of fire-fighting mode and move to the proactive mode.
On which element(s) of the VeriSM model should the focus be first?

• A.Governance
• B.Provide and Respond
• C.Define and Produce
• D.Management Mesh

Why is testing an important part of the Produce stage?

• A.To ensure that the organization's requirements are in line with its strategy
• B.To ensure an organization's architecture is appropriate
• C.To define risk criteria and the risk appetite of an organization
• D.To ensure that the product or service meets the requirements set

What is the most important element of creating a service culture?

• A.Showing the consumer that they are valued by actions ratherthantelling them
• B.Training employees and managers in good service behavior
• C.Measuring the service culture in order to identify improvement ideas
• D.Empowering the employees to make decisions on their own

What differentiates VeriSM from other IT service management approaches?

• A.VeriSM is a logical evolution to older IT service management practices.
• B.VeriSM focuses on the corporate IT aspects in the organization.
• C.VeriSM differentiates IT from other service management practices.
• D.VeriSM takes all organizational capabilities into account.