Online Access Free CLSSBB Exam Questions

The critical value(s) is/are:

• A.1.96
• B.1.96
• C.1.645
• D.1.645

If the probability that event A occurs is 0.51, the probability that event B occurs is 0.64 and events A and B are statistically independent then:

• A.A and B can't both occur
• B.the probability that A occurs is 1-(probability that B occurs)
• C.A and B are mutually exclusive
• D.A and B have different standard deviations
• E.the probability that both A and B occur is 0.3264

According to the Central Limit Theorem:

• A.the mean of an exponential distribution is smaller than the median
• B.the mode of a normal distribution is also the mean
• C.the mean, median and mode of a normal distribution all have the same value
• D.the median and the mean have the same value in a symmetric distribution
• E.none of the above

Customer segmentation refers to:

• A.grouping customers by one or more criteria
• B.maintaining secure customer listings to minimize communication among them
• C.eliminating or "cutting off" customers with poor credit history
• D.dividing a particular customer into parts that are more easily understood

Which of the following performance measures is most appropriate for evaluating the tangible effects of a six sigma project?

• A.Employee morale
• B.Cycle time
• C.Unsolicited compliments from customers
• D.Team member absentee rate