Online Access Free GCP-GC-ADM Exam Questions

Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

• A.Dynamic Views
• B.Reports
• C.Dashboards
• D.All of the above

Select the types of scheduling available in Genesys Cloud. (Choose two.)

• A.Automated Scheduling
• B.Load based Scheduling
• C.Manual Scheduling
• D.All of the above

What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

• A.Monitoring
• B.Evaluation
• C.Calibration
• D.Scoring

Select the categories of Prompts in Architect. (Choose two.)

• A.System
• B.Menu
• C.User
• D.Data

Call Recording is enabled in .

• A.Admin > Telephony
• B.Admin > Quality
• C.Admin > Contact Center