Online Access Free GCP-GC-ADM Exam Questions

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

• A.Blank Script
• B.Default Callback Script
• C.Default Outbound Script
• D.Default Inbound Script
• E.Sales Script Template
• F.Collection Script Template

Which option provides the ability for an email interaction to be interrupted by voice?

• A.Admin>Contact Center>Utilization
• B.Admin>Contact Center>ACD Skills
• C.Admin>Routing>Emergencies
• D.Admin>Routing>Disconnect Interactions

Select the applicable options for Genesys Cloud Architect. (Choose three.)

• A.Receive and route calls
• B.Configure skills
• C.Configure queues
• D.Play pre-recorded messages
• E.Convert text to speech

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

• A.The media types that can interrupt current interactions that an agent is handling
• B.The after call work time for each media type
• C.The length of time that an agent may spend on each media type
• D.The number of different media types that an agent may handle simultaneously
• E.The maximum capacity that an agent may handle simultaneously for each supported media type

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

• A.Scheduling
• B.Architect
• C.Automatic Call Distribution
• D.Call Routing