Online Access Free GCP-GC-REP Exam Questions

Which definition matches the performance and activity views for Queues?

• A.Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
• B.Used to monitor real-time contact center metrics.
• C.Used to view historical data only.
• D.Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• E.Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Your customizations in the interaction view remain in effect even if you leave and return to the view.

• A.False
• B.True

How many days does the report exist after you run it?

• A.90
• B.80
• C.60
• D.70

You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

• A.Queue Metrics reports
• B.Queue Wrap-up reports
• C.Agent Metrics reports
• D.Interaction Details reports

Select the possible factors which increase the report runtime and failures. (Choose two.)

• A.Ask every team member to run and save a copy of the report.
• B.Review and ensure the usage of scheduled reports.
• C.Adjust report parameters so that report includes fewer agents, queues, and interactions.
• D.Run reports during peak hours.