Online Access Free GCX-ARC Exam Questions

You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.

• A.1,4,2,3,6,5,8,7
• B.1,4,2,3,6,5,7,8
• C.1,3,2,4,6,5,8,7
• D.1,4,3,2,6,5,8,7

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

• A.Admin>Quality
• B.Reports
• C.Performance>Agents
• D.Admin>Contact Center

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

• A.MakeDateTime(5,3,2020)
• B.MakeDateTime(3,5,2020)
• C.MakeDateTime(2020,3,5)
• D.MakeDateTime(2020,5,3)

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

• A.QoS Capture
• B.Media Capture
• C.IVR Capture
• D.Protocol Capture

Which of the following feature is used to test the created flow before it goes live?

• A.Debug
• B.Test
• C.Publish
• D.Validate