Online Access Free GCX-ARC Exam Questions

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

• A.No Entry Timeout
• B.Inter-Digit Timeout
• C.Timeout
• D.Menu Selection Timeout

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

• A.The media types that can interrupt current interactions that an agent is handling
• B.The maximum capacity that an agent may handle simultaneously for each supported media type
• C.The number of different media types that an agent may handle simultaneously
• D.The after call work time for each media type
• E.The length of time that an agent may spend on each media type

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

• A.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.
• B.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• C.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• D.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.

• A.1,4,2,3,6,5,7,8
• B.1,4,2,3,6,5,8,7
• C.1,3,2,4,6,5,8,7
• D.1,4,3,2,6,5,8,7

Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".

• A."He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
• B."He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
• C."He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
• D.He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\