Online Access Free GCX-ARC Exam Questions

Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday

• A.2,4,1,3
• B.2,3,4,1
• C.2,3,1,4
• D.2,1,4,3

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

• A.IVR Capture
• B.QoS Capture
• C.Protocol Capture
• D.Media Capture

Why must you create queues for ACD functionality to work?

• A.Queues are the waiting lines for the agents who will be assigned interactions through ACD
• B.Queues match agents to an appropriate interaction using ACD
• C.Queues are the waiting lines for interactions that are routed using ACD
• D.Queues provide ACD with a means to determine the skill level requirement of an interaction

What is the minimum value for the number of times to repeat a menu?

• A.5
• B.1
• C.0
• D.2

How many ways are there to initiate a secure call flow?

• A.Three
• B.Five
• C.Four
• D.Two