Online Access Free Genesys.GCX-ARC.v2023-07-03.q26 Practice Test (Page 4)

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)

A.Transfer to ACD Flow

B.Transfer to Outbound Flow

C.Transfer to Secure Flow

D.Transfer

E.Transfer to Flow

F.Hangup

Which of the following components can be configured to read and write data from a CRM?

A.Set UUI Data

B.Call Data Action

C.Get Participant Data

D.Set Participant Data

Which of the following selects the interaction path and enhances the caller's experience before agent assignment?

A.IVR

B.Prompts

C.Flow

D.DTMF

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

A.Hold Music

B.Play Estimated Wait Time

C.Play Wait Time

D.Approximate Wait Time

To route an incoming call based on the current time, _____ is the best method.

A.Scheduling

B.Callable time sets

C.Inbound call flow

D.Call route

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