Online Access Free GCX-GCD Exam Questions

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

• A.True
• B.False

Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

• A.True
• B.False

Which of the following statements is NOT true regarding numbering plan?

• A.Numbering plan can be added or modified based on the organizational requirements
• B.It has to be created manually
• C.Numbering plan is also known as a dial plan.
• D.It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

• A.The maximum capacity that an agent may handle simultaneously for each supported media type.
• B.Media types that can interrupt current interactions that an agent is handling.
• C.Time that an agent may spend on each media type.
• D.The after call work time for each media type.

What type of trunk would you configure to connect to AudioCodes phones?

• A.Network interface trunk
• B.Phone trunk
• C.WebRTC phone trunk
• D.External trunk