Online Access Free GCX-GCD Exam Questions

Which of the following statements are true? (Choose two.)

• A.A "jobs' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
  D A jobs' endpoint is best suited for bulk export of data
• B.A "query endpoint is best suited for bulk export of data.
• C.A "query' endpoint is intended for users who need the most up-to-date data, and they need a response right now.

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

• A.Performance > Workspace > Dashboards
• B.Admin > Contact Center
• C.Admin > Quality
• D.Performance > Overview (Evaluations]

When you reply to an email message, you can attach a file to send with the email reply.
What is the maximum message size, including attachments? How can you work around this limitation?

• A.20 MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.
• B.5 MB per message (after base64 encoding) with no workaround.
• C.40 MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.
• D.40 MB per message (after base64 encoding) with no workaround
• E.20 MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.

If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

• A.True
• B.False

Which of the following statements are true? (Choose two.)

• A.Genesys Cloud CX allows cloud storage using integration.
• B.Genesys Cloud CX maintains the recordings and the metadata indefinitely.
• C.Genesys Cloud CX allows recording downloads using Platform Recording APIs.
• D.Genesys Cloud CX does not allow integrations for cloud storage.