Online Access Free GCX-SCR Exam Questions

Is it possible to transfer data to and from scripts?

• A.Yes
• B.No

Which of the following statements about templates in scripting are true? (Choose two.)

• A.A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.
• B.Component templates are parts of a page that you can reuse in other scripts.
• C.Use a component template when you create a new script.
• D.Script templates are entire scripts that have been packaged for reuse.

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

• A.Schedule Callback
• B.Consult Transfer
• C.Blind Transfer
• D.Invoke Secureflow

Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

• A.Hello {Outbound.EirstName>
• B.Hello {{Outbound.OrstName}}
• C.Hello (Outbound.RrstName
• D.Hello [Outbound.EirstName]

Which of the following best defines the ACD evaluation method Best Available Skills?

• A.Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
• B.Looks for the first available agent and ignores any skill requirements.
• C.Matches the interaction to the first available agent who has all of the requested skills.