Online Access Free GCX-WFM Exam Questions

Which two actions are essential when setting up a business unit in workforce management?
(Choose two)
Response:

• A.Set activity codes
• B.Configure a management unit
• C.Define business hours
• D.Assign a queue for call routing

When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:

• A.Real-time adherence settings
• B.Agent skill level allocation
• C.Activity codes for task identification
• D.Daily shift start and end times

Which two actions can be performed in the Forecast Editor to help plan future schedules accurately?
(Choose two)
Response:

• A.Generate agent performance reports
• B.Approve time-off requests within the forecast
• C.Analyze historical call volume data
• D.Add a forecast modification based on anticipated call volume changes

Which component in the Schedule Editor helps create load-based schedules?
Response:

• A.Schedule Generator
• B.Shift Optimizer
• C.Activity Code Editor
• D.Call Volume Manager

In Genesys Cloud, which two functions can the historical adherence report provide to help improve workforce management?
(Choose two)
Response:

• A.Modifying forecast data for future adherence planning
• B.Identifying recurring non-adherence trends
• C.Directly adjusting future agent schedules
• D.Analyzing adherence at specific times of day