Online Access Free PC-CIC-Core Exam Questions

When creating non-managed stations, what must be created so that port 5060 is used for the receive port?

• A.Dial group
• B.Default station setting
• C.Registration group
• D.Registration or contact line

What port should be configured for managed IP phone registration when using DHCP option 160?

• A.8060
• B.8061
• C.8089
• D.8088

You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents' efficiency when working with chat messages?

• A.Have each agent copy and paste their initial chat message into a text file so they can access it again later.
• B.Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
• C.Create text messages and send them to each agent so they can copy and paste them when needed.
• D.Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.

What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?

• A.Assign the user account a default workstation
• B.Run an instance of the messaging Client on the IC server under that user's profile
• C.Give the user Send As permissions on the Exchange server
• D.Assign the user account a mailbox

You need to import a list of phones into the Managed IP Phones container.
What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)

• A.Create a managed IP phone template for the correct phone model.
• B.Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.
• C.Use an existing .CSV file that you have available.
• D.Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.