PC-CIC-Core Exam Question 1

You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?
  • PC-CIC-Core Exam Question 2

    You have a group of remote agents who all require the same set of user permissions within IC.
    In the image below, what is the recommended container for configuring user rights for the remote agents.
  • PC-CIC-Core Exam Question 3

    Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
    How can you ensure that all users are following a company policy for secure IC passwords?
  • PC-CIC-Core Exam Question 4

    Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
    What Interaction Administrator tool is designed for quickly creating the managed IP stations?
  • PC-CIC-Core Exam Question 5

    You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.
    Where would you make this assignment?