The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?

What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?

When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?

What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)

What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?