Online Access Free HD0-100 Exam Questions

What is the primary role of support service?

• A.To provide the customer with a knowledge-base
• B.To track problems and bugs
• C.To provide quality assistance
• D.To provide technical resolutions

Which topologies are used to provide interconnectivity between networks?

• A.Ethernet, Fiber Optic, and Token Ring
• B.TCP/IP, UNIX, and IPX/SPX
• C.RS-232, Analogue, and Voice
• D.T-1s, ISDN, and Mainframe

What are three characteristics of effective inter-departmental relationship?

• A.Shared management responsibilities
• B.Treatment of others in your organization as if they were your customer
• C.Support of other departments even when they make a mistake
• D.Shared information between departments within your organization

Which two characterize a successful negotiator? (Choose two.)

• A.Viewed as a problem solver
• B.Presents a plan of how to get the solution
• C.Steps to the customers side for understanding
• D.Focuses on the best solution

You are having a trouble understanding A customer with a strong accent. The first thing you should do is ______?

• A.Tell the customer you are having difficulty understanding them
• B.Find someone else who can understand the customer better
• C.Ask the customer if there is someone else in their organization for you to talk to
• D.Inform the customer that you cannot understand them and there is nothing you can do to help them