Online Access Free HD0-300 Exam Questions

What is the most commonly used technology in the support center?

• A.Telephony
• B.E-mail
• C.Self-help
• D.Remote control

Which three should be included in the professional development plans for your staff? (Choose three)

• A.an assessment of each member's strengths and weaknesses in comparison to those that are required for the next job which the staff member is seeking
• B.a list of training programs that the staff member should take in the month ahead.
• C.a list of classes available in your corporate training center.
• D.an assessment of each member's strengths and weaknesses in comparison to those that are required for the current position

What is a best practice for staying current on trends and technologies in the support industry?

• A.Schedule a meeting with your chief information officer to ask question:s.
• B.Seek the advice of people who are knowledgeable about the industry.
• C.Subscribe to leading support industry publications.
• D.Find articles that describe the support industry.

Which three methods clarify understanding of organizational missions, strategies, weakness, and capabilities? (Choose three)

• A.round-table meeting with employees
• B.focus groups
• C.interviews with key stakeholders, customers, and leaders
• D.consistent and right-impact feedback to team members

What contributes most to creative and effective problem solving?

• A.standard resolutions
• B.practice
• C.education
• D.technical training