Online Access Free HP2-H08 Exam Questions

In the HP Six-Step Troubleshooting Methodology, what is an example of evaluating data?

• A.asking the customer to describe the symptoms of the problem
• B.downloading a maintenance guide
• C.deciding whether the problem is caused by hardware or software failure
• D.installing service packs

Why should you validate the serial number on an HP notebook or desktop? (Select two.)

• A.to activate pre-installed software
• B.to ensure that the product is covered under warranty
• C.to reactivate the operating system
• D.to enable HP applications
• E.to verify the original computer configuration

You are working on a computer that does not detect any USB devices. You suspect that USB support is not enabled. Where do you verify this setting?

• A.BIOS setup utility
• B.hardware profiles
• C.add/remove hardware option
• D.on the USB device

A customer reports that the power supply in an HP desktop has had repeated failures. Although it has been replaced several times, the power supply continues to fail.
What is the first step you should take to identify the root cause?

• A.Replace the complete desktop.
• B.Upgrade the power supply to one with greater capacity.
• C.Replace the system board and the power supply.
• D.Recommend a power audit of the facility.

The system warranty has expired and the customer is requesting support. The customer no longer has proof of purchase. Which support option is available to the customer?

• A.The customer should call HP to arrange a warranty extension.
• B.No option is available; the system is no longer supportable.
• C.The customer must purchase an additional HP Care Pack.
• D.The customer must pay for service and any parts required.