Online Access Free HP2-I57 Exam Questions

What are the benefits that Premium+ Support provides to customers? (Select three.)

• A.Availability for purchase throughout the entire product lifecycle
• B.Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
• C.Ability to monitor the entire customer fleet of HP and non-HP devices
• D.Automated ticketing streamlines & expedites repairs with high-quality support
• E.24x7 remote support in all countries where HP provides coverage

The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

• A.Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
• B.Whether the PC models are G10+ models vs. G8/G9 models
• C.Whether you are an HP Synergy, Power, or Power Services partner
• D.Whether the service will cover HP devices only or HP and non-HP devices

Match the HP Active Care journey with the responsive party for each required action.

Correct Answer:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks

It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

• A.Assuming all customers need the same set of blueprints to get them where they need to go
• B.Identifying things your customer's employees say they're missing in their IT support today
• C.Focusing only on asking questions related to services solutions since hardware is separate
• D.Asking leading questions to understand your customers' pain points
• E.Actively listening and taking notes