Online Access Free aPHR Exam Questions

Olivia believes that it is a good idea to conduct an employee survey each year to get input about employee attitudes. Her vice president thinks that employee surveys cost too much money and don't provide much value in the end.
What should Olivia tell the vice president?
Response:

• A.A well-constructed employee survey can provide information about the types of employment benefits employees would find attractive, how they feel about their managers, and if they believe they are being treated fairly. All of these feedback categories can be assigned dollar values and can be compared over time as budget impacts.
• B.Since the professional HR community is suggesting that employee surveys be conducted each year, it would be wise for Olivia's organization to do that also.
• C.The organization Olivia worked at before did an employee survey, and she thinks it would communicate to employees that the employer is willing to listen to them.
• D.In the modern workplace, employee attitudes are controlling factors. Surveys will help managers regain control of the workplace.

A company that is merging processes to meet its vision and goals so that those processes anticipate and deal with the organization's needs is partaking in:
Response:

• A.human resources planning.
• B.strategic planning.
• C.human resources management.
• D.strategic human resource management.

Employment policies as laid out in the employee handbook can take precedence over union contracts.
Response:

• A.If a conflict arises, then the policy will always prevail.
• B.It is up to the manager of the unit involved to determine which will be applied in the given situation.
• C.If there is a conflict between the union contract and the employer's policies, the contract will always win.
• D.Whenever there are different provisions in a union contract and employer policy, the differences must be arbitrated to resolution.

Taylor is the Quality Assurance director at her organization and reports to both the Division VP at her facility and the VP of Quality Assurance located at the headquarters office. This is an example of what type of organizational structure?
Response:

• A.Span of control
• B.Chain of command
• C.Formalized
• D.Matrix

Every year Donna has to attend training on the use of the company vehicles she drives. She thinks this is a silly waste of time. Donna knows how to drive, and she knows the company vehicles.
Why should she attend training every year?
Response:

• A.There is no federal requirement for Donna to take yearly training.
• B.OSHA requires training be done only once for vehicle operation.
• C.Safety programs must be developed that provide for refresher training on all equipment operating procedures.
• D.Only state safety provisions govern how frequently training must be done in Donna's situation.