Online Access Free H21-287_V1.0 Exam Questions

When sizing the database server for AICC, which type of database workload is most typical?

• A.The database is only used for storing configuration.
• B.A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
• C.Purely transactional workloads.
• D.Purely analytical workloads.

In AICC reporting, what is the "longest wait time" metric?

• A.The time it takes for the system to boot up.
• B.The duration of the longest call handled by an agent.
• C.The maximum time a caller spent in queue before being answered or abandoning.
• D.The average time agents spend in after-call work.

What is the primary function of the "RTP (Real-time Transport Protocol)" in a VoIP call within AICC?

• A.To record the call.
• B.To carry the actual audio media stream.
• C.To set up and tear down the call.
• D.To route the call to the correct agent.

What is the purpose of "Dynamic Number Insertion" in an outbound campaign?

• A.To increase the dialing speed.
• B.To mask the agent's voice.
• C.To randomly select phone numbers from a list.
• D.To display a specific callback number on the recipient's caller ID that is different from the dialing number.

What is the fundamental technical difference between "Skill-Based Routing" and "Behavioral Routing" in an advanced AICC ICD implementation?

• A.Skill-Based Routing uses agent proficiency levels, while Behavioral Routing analyzes real-time customer sentiment to select an agent.
• B.Skill-Based Routing is for voice calls only, while Behavioral Routing is for digital channels.
• C.They are synonymous terms for the same functionality.
• D.Skill-Based Routing is configured statically, while Behavioral Routing is always dynamic and requires no configuration.