Online Access Free Huawei.H21-287_V1.0.v2026-02-05.q63 Practice Test (Page 4)

H21-287_V1.0 Exam Question 11

When designing an AICC solution for a financial institution that must adhere to PCI DSS compliance for payment processing, what is the most secure method to handle Dual-Tone Multi-Frequency (DTMF) tones entered during an IVR payment sequence?

A.Use a pause-and-resume recording method to momentarily stop recording during payment entry.

B.Implement DTMF masking at the media server level, preventing tones from being stored in call recordings or logs.

C.Route the call to a dedicated, isolated IVR platform that is entirely outside the AICC environment.

D.Record the entire call including DTMF tones and encrypt the recording at rest.

H21-287_V1.0 Exam Question 12

For a predictive dialer campaign, which algorithm parameter is most crucial to optimize in order to balance agent utilization and minimize the number of abandoned calls (where a person answers but no agent is available)?

A.The call transfer time.

B.The average call duration.

C.The dialing ratio (number of lines dialed per available agent).

D.The time zone of the numbers being dialed.

H21-287_V1.0 Exam Question 13

What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?

A.The security risk of exposing sensitive information on the agent's screen.

B.The additional bandwidth and processing power required to capture and transmit the screen content.

C.The integration with the CRM system.

D.The inability of most web browsers to support screen sharing.

H21-287_V1.0 Exam Question 14

What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?

A.It simplifies integration with third-party systems and enables the creation of custom applications.

B.It makes the IVR prompts sound clearer.

C.It reduces the cost of hardware.

D.It eliminates the need for a SIP trunk.

H21-287_V1.0 Exam Question 15

What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A.To ensure the audio quality remains high.

B.To maintain NAT traversal and detect connection failure quickly.

C.To transfer call control signals.

D.To synchronize the clocks between the two systems.

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H21-287_V1.0 Exam Question 11

H21-287_V1.0 Exam Question 12

H21-287_V1.0 Exam Question 13

H21-287_V1.0 Exam Question 14

H21-287_V1.0 Exam Question 15

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