Online Access Free C2010-940 Exam Questions

What is the total time aOneTeam Severity 1 PMR should be worked before passing to the BackEnd?

• A.5 business days
• B.4 hours
• C.1 hour
• D.3 business days

When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

• A.Response Time
• B.Total Turn around time
• C.Last Service Given days
• D.Self Sufficiency

A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

• A.W9
• B.99
• C.R9
• D.39

Which User ID is required to access CCWIN?

• A.RETAIN User ID
• B.IBM Intranet User ID
• C.Windows Log-in ID
• D.Lotus Notes User ID

According to the Software Support Handbook how is a Severity 1 PMR defined?

• A.critical impact or system down
• B.non-critical or impacting support team
• C.non-critical query
• D.severe impact and system running