Online Access Free C2010-940 Exam Questions

What is the total time aOneTeam Severity 1 PMR should be worked before passing to the BackEnd?

• A.4 hours
• B.1 hour
• C.5 business days
• D.3 business days

An engineer has found a very good match for a customer's problem, the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

• A.send customer a closure request and details of APAR
• B.close the call advising of APAR details in next release
• C.send customer APAR details and details of next release
• D.pass the call to next level of support to confirm fix

Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

• A.guidelines onw3.ibm.com/oneteam
• B.FastPath guidelines
• C.guidelines on Product Support page
• D.OneTeam guidelines

When working on aOneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

• A.Taking Ownership and marking this in the Owner field of the PMR.
• B.Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
• C.Write their name in the PMR text and explain that they are responsible for this PMR.
• D.Taking Ownership and marking this in the Keyword 1 field of the PMR.

Which AQS level must be set in order to involve the BackEnd?

• A.5
• B.1
• C.2
• D.6