Online Access Free C9510-526 Exam Questions

When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

• A.39
• B.R9
• C.99
• D.19

The IBM Support Assistant (ISA) Blue tool is an?

• A.internal tool to capture audit trail information of customer navigation to support site.
• B.tool for both internal and external use
• C.internal offering for IBM SWG products for support professionals, providing an integrated and extensible toolset for problem resolution
• D.externally available tool for customers

When setting a follow up (FUP) date with the customer, what should the L1 support professional do?

• A.Inform the customer in writing of the date of the next follow up, and set the date to that date.
• B.If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
• C.Choose a date that is best for the L1 support professional.
• D.In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.

Which one of the following functions is provided by the Technical Support organization flashes?

• A.Advanced Search, List by submitter. Activity last month
• B.Search, List by Product ID, Activity last 12 month
• C.List by Product Activity last 12 month. Search by submitter
• D.List by product. Activity last month. List by Doc ID

At what stage must the OneTeam Format Alter (1654) be completed?

• A.After the customer has been contacted for the first time.
• B.When analyzing the problem.
• C.During Problem Management Record (PMR) closure.
• D.Before escalating the PMR to L2 support.