Online Access Free C9560-652 Exam Questions

What is created once a user submits the Service Catalog Offering?

• A.A Purchase Request record
• B.A Purchase Order record
• C.A Service Request record
• D.A Catalog Order record

Which statement is true regarding configurations in the Security Group application?

• A.Each end user has one and only one Start Center.
• B.Limits and tolerances are defined at the system level.
• C.The member of a security group that has the option selected Independent of Other Groups? Cannot be a member of other security groups.
• D.End users may go directly to the Service Request application after logging in.

When using the Quick Configuration application in IBM SmartCloud Control Desk to load configuration item data, what is a supported file type?

• A.CSV
• B.PDF
• C.XLS
• D.TXT

When a bulletin board message has been created and approved, what happens if no audience is specified?

• A.The message will not be visible to any user.
• B.An error is generated.
• C.The message will only be visible to the creator.
• D.The message will be visible to all users.

Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5?

• A.Apply multiple SLAs based on ticket priority
• B.Allow SLAs to be used in multiple sites
• C.Allow application of multiple SLAs
• D.Use calendar for calculating escalation notifications