The most likely underlying cause for an enterprise not having success implementing IT governance because key staff are not participating in planning meetings is lack of senior leadership commitment. Senior leadership commitment is essential for ensuring that IT governance is aligned with the enterprise's vision, mission, values, and goals, and that it receives adequate resources, support, and oversight. Without senior leadership commitment, IT governance may face resistance, confusion, or indifference from key stakeholders, resulting in poor implementation outcomes. The cause is based on the COBIT 2019 Implementation Guide4, page 25.
References: 4: COBIT 2019 Implementation Guide | Digital | English

The size of the enterprise is a design factor that describes the scale or magnitude of an enterprise's information and technology activities in terms of aspects such as number of employees, customers, locations, products, services, processes, systems, data, etc. The size of the enterprise influences the governance and management of information and technology in terms of the level of complexity, diversity, variability, standardization, centralization, decentralization, etc., that are required for its information and technology activities. The key benefit of considering the size of the enterprise when designing governance is targeting capability levels of governance and management objectives. The capability levels are a measure of how well an enterprise performs its information and technology governance and management processes in terms of process attributes such as process performance, process definition, process deployment, process measurement, process control, process optimization, etc. The capability levels range from 0 (incomplete) to 5 (optimizing), indicating the degree of maturity and effectiveness of an enterprise's information and technology governance and management processes. The governance and management objectives are the statements of what an enterprise wants to achieve in terms of its information and technology governance. The governance and management objectives are derived from the enterprise goals, which are the high-level statements of what an enterprise wants to achieve in terms of its mission, vision, values, strategy, etc. By considering the size of the enterprise when designing governance, an enterprise can target capability levels of governance and management objectives that are appropriate for its scale and magnitude of information and technology activities. This will also help to optimize its information and technology performance and value delivery12 References: 1: COBIT 2019 Design Guide: page 47-48 2: COBIT 2019 Process Assessment Model: page 11-
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The fact that the governance system includes many components that work together in a holistic way best enables a governance system to achieve governance and management objectives. A governance system is a set of components that provide direction, oversight, evaluation, monitoring, assurance, etc., for an enterprise's information and technology. A governance objective is a desired outcome of the governance system for information and technology. A management objective is a desired outcome of the management processes for information and technology. The fact that the governance system includes many components that work together in a holistic way best enables a governance system to achieve governance and management objectives by providing a comprehensive and integrated approach that covers all aspects of information and technology governance and management, as well as by enabling customization and tailoring to suit different contexts, needs, priorities, etc.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

The percent of stakeholders satisfied with program/project quality would be an appropriate metric to align with a goal of "Delivery of programs on time, on budget, and meeting requirements and quality standards". A metric is a quantifiable measure that is used to track and assess the status of a specific process or activity. A goal is a specific target or outcome that an enterprise sets to achieve its vision and mission. Delivery of programs on time, on budget, and meeting requirements and quality standards is one of the 17 generic enterprise goals defined by COBIT that describes the desired outcome of ensuring that IT-enabled investments are delivered successfully. The percent of stakeholders satisfied with program/project quality is a metric that reflects how well this goal is achieved.13 References: COBIT 2019Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives

COBIT defines stakeholder value creation as the realization of benefits at an optimal resource cost while optimizing risk. This is based on the principle of balance, which states that "governance of enterprise I&T should ensure that stakeholder needs, conditions and options are evaluated to determine balanced, agreed-on enterprise objectives to be achieved; setting direction through prioritization and decision making; and monitoring performance and compliance against agreed-on direction and objectives" . Value creation is not only about reducing costs or mitigating risks, but also about optimizing them in relation to the expected benefits.