A.Business partner

B.Business process owner

C.Regulator

D.Shareholder

A.Required resources are made available, allocated and used

B.A clearly understood and well-documented mandate is in place

C.Escalation procedures and defined and applied

A.the ratio of costs versus achieved service levels

B.maximized financial benefits to the investment portfolio

C.a balance among benefits, risk and resources

A.100%

B.85% to 100%

C.On average 85 %

D.75% to 100%

A.Chief executive officer

B.Executive committee

C.Chief information officer