Online Access Free BH0-012 Exam Questions

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

• A.The change authorization board
• B.The change advisory board
• C.The change implementer
• D.The change manager

Which one of the following is the BEST definition of the term 'service management'?

• A.A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
• B.A set of specialized organizational capabilities for providing value to customers in the form of services
• C.Units of organizations with roles to perform certain activities
• D.The management of functions within an organization to perform certain activities

Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

• A.Service asset and configuration management
• B.Event management
• C.Service catalogue management
• D.Problem management

Which of the following is NOT a valid objective of problem management?

• A.To prevent problems and their resultant Incidents
• B.To eliminate recurring incidents
• C.To manage problems throughout their lifecycle
• D.To restore service to a user

Which of the following can include steps that will help to resolve an incident?
1. Incident model
2. Known error record

• A.Both of the above
• B.Neither of the above
• C.1 only
• D.2only