Online Access Free ISEB-ITILF Exam Questions

The consideration of value creation is a principle of which stage of the service lifecycle?

• A.Service strategy
• B.Service transition
• C.Service design
• D.Continual service improvement

Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

• A.2, 3 and 4 only
• B.1, 2 and 3 only
• C.All of the above
• D.1, 3 and 4 only

Access management is closely related to which other process?

• A.Capacity management only
• B.Change management
• C.Information security management
• D.3rd line support

Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident

• A.1 only
• B.Neither of the above
• C.2 only
• D.Both of the above

What should a service always deliver to customers?

• A.Value
• B.Resources
• C.Infrastructure
• D.Applications