Online Access Free ISEB-ITILF Exam Questions

Which process is responsible for providing the rights to use an IT service?

• A.Change management
• B.Access management
• C.Incident management
• D.Request fulfillment

Remediation planning is BEST described in which of the following ways?

• A.Planning how to recover the cost of a change
• B.Planning how to advise the change requestor of a failed change
• C.Planning the steps required to be taken if a change is unsuccessful
• D.Planning how to compensate a user for a failed change

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

• A.Prioritization
• B.Categorization
• C.Detection
• D.Escalation

Which of the following is the correct definition of an outcome?

• A.The results specific to the clauses in a service level agreement (SLA)
• B.The result of carrying out an activity, following a process or delivering an IT service
• C.All the accumulated knowledge of the service provider
• D.All incidents reported to the service desk

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

• A.To decide how IT will engage with suppliers during the service lifecycle
• B.To design and build processes which will meet business needs
• C.To deliver and manage IT services at agreed levels to business users and customers
• D.To proactively prevent all outages to IT services