Online Access Free ISEB-ITILV3F Exam Questions

An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

• A.Extreme focus on cost
• B.Excessively proactive
• C.Extreme focus on quality
• D.Excessively reactive

Access Management is closely related to which other processes?

• A.Information Security Management and 3rd line support
• B.Information Security Management only
• C.Availability Management only
• D.Information Security Management and Availability Management

Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and Partners"?

• A.Internal departments
• B.Suppliers, manufacturers and vendors
• C.The Facilities Management function
• D.Customers

Which of the following statements is INCORRECTLY assigned to its book?

• A.Contains guidance on transferring the control of services between customers and service providers: SERVICE TRANSITION
• B.Provides Guidance for the development of services and service management processes:
  SERVICE DESIGN
• C.Ensures that organisations are in a position to handle the costs and risks associated with their service portfolios: SERVICE STRATEGY
• D.Contains guidance on supporting operations through new models and architectures, such as shared services: CONTINUAL SERVICE IMPROVEMENT

Service Transition contains detailed descriptions of which processes?

• A.Change Management, Service Asset and Configuration Management, Release and
  Deployment Management
• B.Service Asset and Configuration Management, Release and Deployment Management,
  Request Fulfilment
• C.Change Management, Capacity Management Event Management, Service Request
  Management
• D.Service Level Management, Service Portfolio Management, Service Asset and
  Configuration Management