Online Access Free ISEB-ITILV3F Exam Questions

Which function is responsible for the closure of an Incident record?

• A.Any appropriate function
• B.The Service Desk only
• C.Event Management
• D.Either the Service Desk or an appropriate third party engineer

Which of the following options is a hierarchy that is used in Knowledge Management?

• A.Knowledge - Wisdom - Information - Data
• B.Data - Information - Knowledge - Wisdom
• C.Wisdom - Information - Data - Knowledge
• D.Information - Data - Knowledge - Wisdom

Which of these statements about Resources and Capabilities is CORRECT?

• A.Capabilities are types of Service Asset and Resources are not
• B.Resources and Capabilities are both types of Service Asset
• C.Neither Capabilities nor Resources are types of Service Asset
• D.Resources are types of Service Asset and Capabilities are not

Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function

• A.1 only
• B.Both of the above
• C.2 only
• D.Neither of the above

Who owns the specific costs and risks associated with providing a service?

• A.The Service Provider
• B.The Service Level Manager
• C.The Finance department
• D.The Customer