Online Access Free ISEB-ITILV3F Exam Questions

Which statement about the Emergency Change Advisory Board (ECAB) is CORRECT?

• A.The ECAB will be used for emergency changes where there may not be time to call a full
  CAB
• B.The ECAB considers every high priority Request for Change
• C.The ECAB will be chaired by the IT Director
• D.Amongst the duties of the ECAB is the review of completed emergency changes

In which document will the customers' initial service targets be documented before the Service
Level Agreement (SLA) is produced?

• A.Configuration Management Database (CMDB)
• B.Service Catalogue
• C.Operational Level Agreement (OLA)
• D.Service Level Requirements (SLR)

Which of the following is a good metric for measuring the effectiveness of Service Level
Management?

• A.Number of services in the Service Portfolio
• B.Average number of daily incidents managed by each service agent
• C.Number of services deployed within agreed times
• D.Customer satisfaction score

"Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

• A.Service Transition
• B.Service Strategy
• C.Service Operation
• D.Continual Service Improvement

Which of the following actions are you likely to take when closing a problem?
1. Close any related incident records
2. Check that the problem record contains a full historical description of all events

• A.Neither of the above
• B.1 only
• C.Both of the above
• D.2 only