Online Access Free ITIL-4-Foundation Exam Questions

Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

• A.The service value system
• B.Service relationship management
• C.Service consumption
• D.The release management' practice

Which practice has a purpose that includes managing authentication and non-repudiation?

• A.Information security management
• B.Service configuration management
• C.Change enablement
• D.IT asset management

Which practice guarantees that users nave a range of access channels to choose from to report problems?

• A.Change enablement
• B.Service level management
• C.Incident management
• D.Service desk

Which is described by the 'organizations and people' dimension of service management?

• A.Contracts and agreements
• B.Inputs and outputs
• C.Communication and collaboration
• D.Workflows and controls

What is the MOST LIKELY reason mat incident management would need a temporary team to work together?

• A.So users can resolve their own incidents with self-help
• B.To resolve a complex or major incident
• C.So customers and users are provided with timely updates
• D.To escalate an incident to a supplier or partner