Online Access Free ITIL-4-Foundation Exam Questions

Which of the following is included in the purpose of the 'continual improvement' practice?

• A.The reduction of the likelihood and impact of incidents
• B.The establishment of links between the organization and its stakeholders at strategic and tactical levels
• C.The alignment of the organization's practices and services with changing business needs
• D.The restoration of normal service operation as quickly as possible

Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?

• A.Change
• B.Problem
• C.Event
• D.Known error

Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.

• A.3 and 4
• B.1 and 4
• C.2 and 3
• D.1 and 2

A good way to apply the ITIL guiding principle 'focus on value' is to:

• A.Understand why services are used by service consumers
• B.Do less tasks but in a better way with higher quality
• C.Understand the whole, but do something
• D.Be aware of system complexity

What is the definition of service management?

• A.A set of specialized organizational capabilities for enabling value for customers in the form of services
• B.Joint activities performed by a service provider and a service consumer to ensure continual value co- creation
• C.A formal description of one or more services designed to address the needs of a target consumer group
• D.A result for a stakeholder enabled by one or more outputs