Online Access Free ITIL.ITIL-4-Foundation.v2024-05-14.q169 Practice Test (Page 18)

Which practice provides a communications point for users to report operational issues, queries and requests?

A.Incident management

B.Continual improvement

C.Service desk

D.Relationship management

Which service value chain activity deals with the purchase of new products?

A.Engage

B.Obtain/build

C.Plan

D.Improve

What is MOST LIKELY to be handled as a service request?

A.The implementation of a workaround

B.Providing a virtual server for a development team

C.Managing an interruption to a service

D.An emergency change to apply a security patch

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A.As a change request

B.As a problem

C.As a service request

D.As an event

What is the reason for using a balanced bundle of service metrics?

A.It reduces the number of metrics that need to be collected

B.It reports each service element separately

C.It facilitates the automatic collection of metrics

D.It provides an outcome-based view of services

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