Online Access Free ITIL.ITIL-4-Foundation.v2024-05-14.q169 Practice Test (Page 17)

Which statement about the 'continual improvement' practice is CORRECT?

A.Continual improvement participation should be limited to a small dedicated team.

B.It is the role of senior management to authorize improvement initiatives.

C.Training should be provided to those involved in continual improvement.

D.A single continual improvement register should be maintained by senior management.

Which practices is MOST associate with the use of empathy to understand users?

A.Service desk

B.Change enablement

C.Service level management

D.Continual improvement

Which is a risk that might be removed from a service consumer by an IT service?

A.Service provider ceasing to trade

B.Security breach

C.Failure of server hardware

D.Cost of purchasing servers

Which statement BEST describes the value of service strategy to the business?

A.It reduces the duration and frequency of service outages

B.It reduces unplanned costs through optimized handling of service outages

C.It allows higher volumes of successful change

D.It enables the service provider to understand what levels of service will make their customers successful

Which describes an unresolved problem which has been already analysed?

A.A workaround

B.An incident

C.A known error

D.A risk

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