Online Access Free ITIL-4-Specialist-Create-Deliver-and-Support Exam Questions

A mobile app development company has implemented a new strategy in its software development process.
Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?

• A.Optimize and automate
• B.Progress iteratively with feedback
• C.Focus on value
• D.Think and work holistically

Which statement about 'service integration as a service' isCORRECT?

• A.The service integrator provides services and manages other vendors
• B.The service integrator can be easily replaced by other vendors to leverage better pricing
• C.The service integrator does not deliver any services to the organization
• D.Multiple vendors provide the service integration and management function

During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

• A.Interview customers about their preferences
• B.Create realistic user personas based on the gathered user data
• C.Use the latest technology capabilities to improve the look and feel of the designed solution
• D.Involve many users from every target group in all steps of the design

Which statement about collaboration is CORRECT?

• A.Collaboration should be used instead of swarming or
• B.Collaboration focuses on the organization's goals
• C.Collaboration is most useful for standardized work
• D.Collaboration can be enforced by aligning metrics between teams

A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?

• A.Deployment management does not play any role in the incident resolution value stream
• B.Deployment management plays an important role in creation of new and changed services; it does not contribute to other value streams
• C.Deployment management plays an important role in any value stream requiring transition of service components to production environment
• D.Deployment management plays an important role only in creation of new services developed within the organization