Online Access Free ITIL-4-Transition Exam Questions

Which value chain activity ensures that products deliver stakeholder expectations for quality?

• A.Plan
• B.Design and transition
• C.Engage
• D.Obtain/build

An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

• A.Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements
• B.Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations
• C.Involve senior management as early as possible to define requirements and help with 'organizational change management' to ensure successful implementation of the service
• D.Develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes

Which guiding principle would help the MOST in breaking down silos and elimating conflicting goals?

• A.Collaborate and promote visibility
• B.Progress iteratively with feedback
• C.Start where you are
• D.Optimize and automate

A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?

• A.The software development manager
• B.The IT change manager
• C.The other members of the software development team
• D.The sponsor in the service consumer organization

Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

• A.Valuable investments
• B.Assured conformance
• C.Fast development
• D.Resilient operations