Online Access Free ITIL-DSV Exam Questions

Which charging mechanism could cause the price of a service to change depending on the time of day?

• A.Cost
• B.Differential charging
• C.Cost plus
• D.Market price

While engaging with a new customer, a service provider should consider which of the following considerations FIRST?

• A.Which decisions and actions should involve the service provider.
• B.What dependencies and risks should be considered when consuming the service.
• C.How can we provide feedback to the service provider.
• D.What outcomes is the customer trying to realize.

A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer.
Which activity should the service provider include in the plans to offboard the service?

• A.Providing information to users about how to contact the service desk
• B.Creating training schedules for users on how to use the service
• C.Identifying and making requests for outstanding payments for the service

Different types of service relationships require different approaches to assessing mutual readiness. Which of the following statements is CORRECT?

• A.Assessment of capability, maturity and past performance is crucial for a partnership relationship
• B.Readiness to collaborate is crucial for a basic relationship
• C.Readiness to change is crucial for a basic relationship
• D.Readiness to collaborate is crucial for a partnership relationship

A service provider is setting up an agreement with an organization. As the user experience is important, it is added to the agreement. Which metric would you advise to be added to the agreement?

• A.Number and frequency of returns to the previous stage
• B.Unlimited monthly traffic
• C.Maximum duration of an interruption
• D.Maximum number of simultaneous downloads