Online Access Free ITIL-Foundation Exam Questions

Which of the following would NOT be contained in a release policy?

• A.Naming and numbering conventions
• B.Roles and responsibilities for the release
• C.Entry and exit criteria of the release into testing
• D.The risk register for the release

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

• A.Continual service improvement
• B.Service operation
• C.Service transition
• D.Service strategy

What do major incidents require?

• A.Separate procedures.
• B.Longer timescales
• C.Less urgency
• D.Less documentation

Which is an objective of the service design lifecycle stage?

• A.To ensure that all service design activities use the minimum amount of resources
• B.To create and maintain a portfolio of quantified services
• C.To monitor service level targets as agreed in service level agreements
• D.To embed continual service improvement (CSI) in all service design activities

How is a service delivered between departments of same organization classified?

• A.Mission Critical service
• B.Internal Service
• C.External Service
• D.Organizational service.