Online Access Free MB-230 Exam Questions

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company provides clients with Dynamics 365 for Customer Service Voice of the Customer employee satisfaction surveys. The company has a standardized set of survey questions named Satisfaction Survey.
You need to customize the survey for each client.
Solution: Create custom question types. Add the custom question types to a new survey. Customize the questions.
Does the solution meet the goal?

• A.No
• B.Yes

You are configuring Dynamics 365 Customer Service workspaces.
Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions.
You need to configure the simplified navigation experience.
What should you do?

• A.Run the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.
• B.Configure the settings in the administration console.
• C.Configure the settings in the Agent Experience area of the Customer Service Hub.
• D.Enable the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.

You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule.
You need to ensure that the schedule shows the correct time zone for available customer service hours.
What should you do?

• A.Set the time zone in Dynamics 365 personal options.
• B.Allow the system to automatically convert to each user ' s time zone when a user signs in.
• C.Set the time zone in each customized schedule.
• D.Set the time zone to GMT (Coordinated Universal Time) to enable conversion when you sign in.

You are a Dynamics 365 system administrator.
The customer service desk needs to be able to apply service level agreements (SLAs) on demand to customers that do not have SLAs.
You need to determine how SLAs on demand can be assigned.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A.Use an existing customer SLA and change the conditions after assigning the SLA to the customer record.
• B.Automatically apply SLAs to records based on business logic.
• C.Create a new SLA for each case that does not have a customer SLA.
• D.Go into the SLA configuration and assign it to a customer.
• E.Assign SLAs manually to records.

You are a functional consultant for a Dynamics 365 Customer Service organization.
You must add the knowledge base search control to the Case entity main form and the Phone call main form.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order

Correct Answer:

Explanation: