MB-240 Exam Question 21
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.
MB-240 Exam Question 22
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are implementing a Microsoft Dynamics 365 Field Service solution for a client.
The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create the Parent Asset and Master Asset on the work order.
2. Use a business rule to populate the fields from the Customer Asset.
Does this meet the goal?
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are implementing a Microsoft Dynamics 365 Field Service solution for a client.
The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create the Parent Asset and Master Asset on the work order.
2. Use a business rule to populate the fields from the Customer Asset.
Does this meet the goal?
MB-240 Exam Question 23
A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics
365 Field Service mobile app, but cannot find the option to launch it.
You need to advise the new technician on the first step they should take.
What should you suggest?
365 Field Service mobile app, but cannot find the option to launch it.
You need to advise the new technician on the first step they should take.
What should you suggest?
MB-240 Exam Question 24
Drag and Drop Question
You company wants to enable their sales managers to use agreements by making it an integral part of their sales life cycle.
You need to enable agreements to be used with Microsoft Dynamic 365 Sales process from Lead to Order.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

You company wants to enable their sales managers to use agreements by making it an integral part of their sales life cycle.
You need to enable agreements to be used with Microsoft Dynamic 365 Sales process from Lead to Order.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

MB-240 Exam Question 25
Your organization uses the Microsoft Dynamics 365 Field Service solution to perform inspections on customer assets.
Recently, technicians made changes to the service task and completed the inspection again. The analytics team reports that they are unable to get the responses in this instance.
You need to troubleshoot the issue.
Which two actions should you perform to fix this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Recently, technicians made changes to the service task and completed the inspection again. The analytics team reports that they are unable to get the responses in this instance.
You need to troubleshoot the issue.
Which two actions should you perform to fix this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

