Online Access Free MB-901 Exam Questions
| Exam Code: | MB-901 |
| Exam Name: | Microsoft Dynamics 365 Fundamentals |
| Certification Provider: | Microsoft |
| Free Question Number: | 127 |
| Posted: | May 28, 2026 |
A call center sends a survey to a customer whenever a case is closed. Survey results are analyzed daily.
You need to set up a form for the survey.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
A retailer plans to award its customers based on the amount of money they spend. The retailer has not previously offered a customer reward program.
You need to recommend a method for tracking customer spending.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A manufacturing company plans to implement Dynamics 365 Field Service.
You need to determine which features are needed to meet the company's requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
A company needs visibility into the frequency, number, and types of calls they receive at their customer support center.
You need to recommend a solution for the company.
What should you recommend?
A company is implementing Dynamics 365 Customer Service.
You need to recommend features that will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
