Online Access Free MB2-704 Exam Questions

You view the service calendar with the resource view applied.
You notice a box with the number two in it.
What does this information identify?

• A.The service activities need to be scheduled,
• B.The service activities on the schedule are conflicting.
• C.The service activity was rescheduled twice.
• D.The resources are assigned to the same service activity.

You are adding products to an opportunity.
You want to calculate the estimated revenue based on the products added.
What should you do to enable this function?

• A.Add a price list
• B.Set the estimated budget.
• C.Configure the exchange rate.
• D.Use write-in products.

A customer calls and wants to make a purchase.
You need to record the phone call and the purchase in Microsoft Dynamics CRM.
What should you do?

• A.Create a phone call activity, convert it to an opportunity, and close the opportunity as won.
• B.Create an order, and then add a phone call activity.
• C.Create an opportunity, add a phone call activity, and then close the opportunity as won.
• D.Create a phone call activity, and convert it to an order.

You are a marketing specialist. You receive an email message from a prospective client
who was referred to your company by a current client.
You need to add the client to Microsoft Dynamics CRM so that a salesperson can follow up with the potential client.
After tracking the email message, what should you do?

• A.Create a task, and set the Regarding field to the existing customer who referred the potential client.
• B.Create a new account for the potential client and assign a follow-up phone call activity to a salesperson.
• C.Convert the email message to a lead, and assign it to a salesperson.
• D.Convert the email message to an opportunity, and assign it to a salesperson.

A customer can use 80 hours of phone support and 20 hours of email support, according to the agreement you set up with this customer.
You need to configure an entitlement.
What should you do?

• A.Create an entitlement, with two entitlement channels for each type of support.
• B.Create an entitlement, and link to two templates for each type of support.
• C.Create an entitlement, and link to two cases for each type of support. OC
• D.Create an entitlement with two service level agreements (SLAs) for each type of support.