Online Access Free MB2-714 Exam Questions
| Exam Code: | MB2-714 |
| Exam Name: | Microsoft Dynamics CRM 2016 Customer Service |
| Certification Provider: | Microsoft |
| Free Question Number: | 92 |
| Posted: | May 24, 2026 |
You have an on-premises deployment of Dynamics CRM, You plan to gather customer feedback by using several surveys. You need to identify the prerequisite for the planned surveys. What should you identify?
You have an entitlement that allows 15 cases to be opened by phone.
After the 15 cases are opened by phone, you discover that additional cases are being opened by using email, the Internet and Facebook.
You need to ensure that cases can be submitted for the entitlement only by using the phone. What should you do?
You plan to create a service activity.
You need to identify which types of participant can have defined work hours.
Which two participant types should you identify?
Each correct answer presents a complete solution.
You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:
* Provides customer service representatives with a pop-up window initiated by the phone system
* Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM
Which technology should you include in the recommendation?
A task activity is assigned to a user named SalesUser1.
After reviewing the task activity, SalesUser1 identifies that the activity must be handled by customer service.
SalesUser1 needs to send the task activity to a queue named Customer Service Queue.
SalesUser1 opens the task activity.
What should SalesUser1 do next?