Online Access Free MB2-714 Exam Questions

You have a customer who purchased two support contracts from your organization. One support contract is for a product named ProductA and the other support contract is for a product named ProductB.
You need to ensure that only a contact named Contact1 can open cases for ProductA and only a contact named Contact2 can open cases for Products.
What should you use?

• A.service level agreements (SLAs)
• B.routing rules
• C.parent-child inheritance rules
• D.entitlements

Your company has a Dynamics CRM organization that uses FieldOne.
The company employs 10 field technicians. Each technician starts work at 08:00 and ends work at 16:00.
You need to identify what percentage of the technician utilization time is scheduled for the service calls that will take place the next day.
Which tool should you use?

• A.the Schedule board
• B.the visual filter
• C.the Report Wizard
• D.the Schedule Assistant

You use the interactive service hub for knowledge articles.
You need to identify which information can be gathered from the Analytics tab of a knowledge article.
What should you identify?

• A.the cases that use the article and the number of views per case
• B.a helpfulness rating for the article and the customer service representatives who viewed the article.
• C.the customer service representatives who viewed the article and the number of views per case
• D.a helpfulness rating for the article and the cases that use the article

You need to identify how many default service level agreements (SLAs) you can have in a Dynamics
CRM organization . What should you identify?

• A.one per customer
• B.one per organization
• C.one per entitlement
• D.one per SLA item

You need to locate recently created records that reference Feature A.
What should you do?

• A.Use Global Search and specify FeatureA.
• B.Use Advanced Find and specify* FeatureA *
• C.Use Advanced Find and specify FeatureA.
• D.Use Global Search and specify "FeatureA* .