Online Access Free MB2-714 Exam Questions

You work for a company that handles large projects for customers.
During a project, issues commonly arise.
When there are multiple issues for a project, you need to have a master issue to which you can associate all individual issues. You must prevent the master issue from being resolved until all of the associated issues are resolved.
What should you do?

• A.Create individual cases that are all associated to the specific customer for whom you created the project.
• B.Use case merging to create a master case for the project, then merge any specific cases into the master case.
• C.Use parent and child cases and configure the Parent and Child case settings.
• D.Create a subject for each Project and associate each case to that subject.

You have a Dynamics CRM organization.
You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases.
Which technology should you recommend?

• A.the interactive service hub
• B.the Integrated Desktop Agent
• C.Microsoft Parature
• D.the Engagement Hub

You use the interactive service hub for knowledge articles.
A customer service representative creates a new article. Other customer service representatives report that they fail to find the article in the interactive service hub.
You need to ensure that all of the customer service representatives can find the article. What should you do?

• A.Create the article in the Dynamics CRM knowledge base.
• B.Have a manager approve the article.
• C.Increment a major version number.
• D.Send the customer service representatives the public URL for the article by email.

You plan to create a service activity.
You need to identify which resources can be added to the service activity.
What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,

• A.a territory
• B.a user
• C.a business unit
• D.a facility

You are working on a case that pertains to a common issue encountered by customers. You discover a new solution to resolve the issue. You need to ensure that all users can find the new solution. What should you do?

• A.Create a solution file.
• B.Assign the case to a team that includes all of the users
• C.Share the case with all of the users.
• D.Create a knowledge article.