Online Access Free MB2-718 Exam Questions
| Exam Code: | MB2-718 |
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Certification Provider: | Microsoft |
| Free Question Number: | 90 |
| Posted: | Nov 03, 2026 |
Your organization uses the interactive service hub to manage cases.
You need to interact with records in a stream that displays active cases.
Which two actions can you perform? Each correct answer presents a complete solution.
You have a Microsoft Dynamics 365 environment You implement Field Service. You need to check the work order instructions in the Field Service mobile app. Which tab on the work order contains instructions?
You have two similar cases. One case is named Case1 and the other is named Case2
Each case has a different parent case. You attempt to merge Case1 into Case2.
What is the result to the merge process?