Online Access Free MB2-718 Exam Questions

You are creating a new knowledge base article about a known product defect
After publishing the article, you discover an inaccuracy.
You need to correct the issue while maintaining a traceable history of what was published.
What should you do?

• A.Delete and recreate the article.
• B.Publish a minor revision to the article.
• C.Use the update article option.
  B . Revert the article to draft status, fix the error, and then republish the article.

You attempt to delete a queue in Microsoft Dynamics 365. You are not able to delete the queue.
What are two possible reasons why you cannot delete the queue? Each correct answer presents a complete solution.

• A.The queue has a team owner.
• B.The queue has a designated email address.
• C.The queue is referenced by a routing rule.
• D.The queue contains a queue item.

You release an item from a queue.
What is the outcome?

• A.The record is removed from the current queue and placed in the user's personal queue.
• B.The current routing rule is applied.
• C.The record is returned to the originating queue.
• D.The value from the Worked By field is removed.

A user selects a case from a queue and studies the queue item details for the case. Which two data points are displayed? Each correct answer presents a complete solution.

• A.the queue the case is related to
• B.the time spent working on the case
• C.the user who owns the case
• D.the user working on the case

You assign a case to a user named User A.
User A is not available to work on the case. The customer service manager moves the case to the queue for User B .
Which of the following statements is true?

• A.User A still owns the case, but the case is located in the queue for UserB .
• B.The customer service manager now owns the case.
• C.The case is not moved to the queue for User B until User A approves the move.
• D.User B now owns the case.