Online Access Free MB2-718 Exam Questions

You manage a Microsoft Dynamics 365 deployment You need to enable editable grids for an entity. What should you do?

• A.Modify the system settings.
• B.Use the System Customizer tool.
• C.Customize the entity.
• D.Configure the Microsoft Dynamics CRM for Outlook add-in.

Your organization's Microsoft Dynamics 365 application is configured with the default setting for parent and child case You need to resolve a parent case.
Which statement is true?

• A.You can resolve the parent and child cases independently of each other.
• B.You must resolve each child case before you can resolve the parent case.
• C.All child cases are automatically resolved when you resolve a parent case.
• D.You must merge the parent and child cases before resolving the case.

You pick a case from a queue.
You determine that you cannot resolve the case, and plan to release the case back to the queue.
What effect does releasing the case to the queue have on record ownership?

• A.Ownership is reverted to the previous owner.
• B.Ownership remains unchanged.
• C.Ownership of the record is assigned to the queue owner.
• D.Ownership is assigned based on the current routing rule.

You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk
(USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions. What should you use?

• A.CRM workflows
• B.knowledge management
• C.CRM dialogs
• D.agent scripts

Which two security roles are created when you install the Field Service application? Each correct answer presents a complete solution.

• A.Field Service Representative
• B.Field Service Dispatcher
• C.Field Service Read Only
• D.Field Service Administrator