Online Access Free MB2-868 Exam Questions

In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

• A.Open the Sales Attachment and send it to the customer as an email message.
• B.Open the Sales Literature and send it to the customer as an email message.
• C.Create an email message, add the Sales Literature record, and send the email message to the Customer.
• D.Create an email message, add the Sales Attachment record, and send the email message to the Customer.

A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products.
You need to disqualify the lead and remove it from the list of open leads.
What should you do?

• A.Change the status of the lead to No Longer Interested.
• B.Change the rating of the lead to Cold.
• C.Convert the lead to a contact and then deactivate the contact record.
• D.Convert the lead to an opportunity with a rating of Cold.

You need to create an opportunity with a product that does not currently exist in the product catalog.
What should you do?
(Choose all that apply.)

• A.Add a product to the product catalog, and add the new product to the opportunity.
• B.Add a Write-In Product to the product catalog, and add the new Write-In Product to the opportunity.
• C.Add a new product to the opportunity.
• D.Add a Write-In Product to the opportunity.

When scheduling services in Microsoft Dynamics CRM 2011, where do you define the resources required to perform a service?

• A.in the resource selection rules
• B.in the service activities
• C.in the resource group
• D.in the user record

You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

• A.Create a new lead and set a connection to the email message.
• B.Create a new lead, attach the email message to the lead, and then save the lead.
• C.Create a new lead from the Regarding lookup of the email message.
• D.Convert the email message into a lead.