Online Access Free MB2-868 Exam Questions

In Microsoft Dynamics CRM 2011, how can you display the Service Activity Volume report? (Choose all that apply.)

• A.Run the report from the Reports list.
• B.Run the report from the Activities list.
• C.Run the report from the Service Calendar.
• D.Run the report from the Run Report menu of the Cases list.

In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

• A.Close the open activities, and then close the case.
• B.Close the case without a resolution, and then close the open activities when they are finished.
• C.Close the case without a resolution type, and then close the open activities when they are finished.
• D.Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.

Which of the following statements about cases in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)

• A.A case must be assigned a subject.
• B.A case cannot be resolved until all activities associated to the case are completed.
• C.Custom activity types can be converted into cases.
• D.Cases can be assigned to teams.

In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?

• A.Share the members of the marketing list with a new static marketing list.
• B.Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
• C.Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
• D.Lock the dynamic marketing list. Then change the query for the dynamic marketing list.

In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

• A.Activate all draft quotes related to the opportunity.
• B.Relate the opportunity to at least one competitor.
• C.Close all open activities on the opportunity.
• D.Enter the close date on the close opportunity form.