Online Access Free MB2-868 Exam Questions

Which of the following actions can you perform with articles? (Choose all that apply.)

• A.attach an article to a case
• B.add an article to a campaign
• C.email an article to a contact
• D.add a connection to an article
• E.add an article to a product

Which of the following types of personal charts can you create by using the Chart Designer in Microsoft Dynamics CRM 2011? (Choose al that apply.)

• A.funnel charts
• B.single-series charts
• C.multi-series charts
• D.scatter charts

In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?

• A.Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
• B.Qualify the lead and convert it to an account, a contact, and an opportunity.
• C.Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
• D.Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.

In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

• A.Marketing list members cannot be qualified until the list is activated and unlocked.
• B.Deleting a lead also removes the lead from the marketing list.
• C.Deleted leads remain in the marketing list.
• D.Marketing list members can be added after the list is activated.

A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is
always offered afternoon service appointments with the customer's preferred service technician.
Each service technician is a Microsoft Dynamics CRM 2011 user.
What should you do?

• A.On the preferred user's record, set the service preference for the account and the preferred work hours.
• B.Create a service with a selection rule listing the preferred user. Add a service restriction on the user for the morning hours.
• C.On the customer's account, set the service preferences for preferred time and preferred user.
• D.Create a service with a selection rule listing the preferred user. Change the preferred user's work hours to the afternoon.