Knowledge about _______ is crucial to making valid judgments about quality of care using either process or outcome measures. If we know that a given clinical intervention was undertaken in circumstances that match those, under which the intervention has been shown to be efficacious, we can be confident, that the care was appropriate and, to the extent of good quality.

Using the same operational definition becomes even more critical if you are trying to compare several hospitals or clinics in a system. When national hospitals are made, the operational definition challenge becomes extremely complex.
All good measurements begin and end with _____________.

Patient and family advisory council is one of the most effective strategies for involving families and patients in the
design of care. Council responsibilities may include input on or involvement in:

During improvement in healthcare system, because of a combination of technical complexity, system fragmentation, a tradition of autonomy, and hierarchical authority structures, overcoming the "daunting barrier to creating the habits and beliefs of common purpose, teamwork and individual accountability" necessary for spread and sustainability will require (Choose two):

A patient was in the operating room when a piece of a surgical instrument broke off and was left in the patient's body.
The patient was readmitted for removal of the foreign object. Which of the following would most likely apply in this
situation?