Baldrige's scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value ranging from 85 to 450 maximum points.

Numerous opportunities for improvement exist in every healthcare organization. However, not all improvements are
of the same magnitude. Improvements that are powerful and worthy of organization resources include those:

The data collection phase of the journey consists of two parts: (1) Planning for data collection and (2) The actual data gathering. A well designed data collection strategy should address different analytical questions.
Which of the following is/are the part of planning section for data collection? (Choose two.)

- Health care provider accountability
- Decision making public reporting
- Organizational evaluation
- National performance improvement goals and activities
These are the performance measures identified by health organizations in order to meet:

The comparative norm (e.g. expected rate) in the comparison analysis is the ____________ if the measure is risk
adjusted and the comparison group mean if the measure is not risk adjusted.