Patients and their families have clearly articulated need respect to the care they receive. If the staff members they
encounter are nice but do not meet their needs, these staff members have delivered care inefficiently. It all means
that:

Patient and family advisory council is one of the most effective strategies for involving families and patients in the design of care.
Council responsibilities may include input on or involvement in (Choose three):

The problem with using readily available, convenient data is that the data usually do a poor job of answering the questions necessary to access performance. Ten years ago this "good enough" approach to data collection might have been acceptable. Today, however, because of the increasing demand to demonstrate effectiveness of care and efficiency of healthcare processes, this mind set is not acceptable.
Performance quality and excellence do not occur because organizations do what they have always done or what is convenient.
Most healthcare observers agree that:

_______________ is based on a simple principle-statistical probability. In other words, within a known population of
size n, there will be a fixed probability of selecting any single element.

The downside of _____________ is cost. It is very costly and time consuming, and it often requires several full time
data analysts.